Privacy Policy

DATA PROCESSING NOTICE

This is the Data Processing Notice (also known as a Privacy Policy) of

Mark Sauvarin t/a Rohais Motor Centre.

(Here after described as Rohais Motor centre)

It is issued in compliance with the Data Protection (Bailiwick of Guernsey) Law, 2017 “the Law”

We care about your personal data and ensuring you are informed about how we use it.  We acknowledge our obligations under the Law, and we promise to the best of our ability, to protect your personal data, and to manage any information you share with us in line with the Law.

We acknowledge that all processing of personal data must be lawful, fair and undertaken with transparency.

This Notice sets out how and why we collect and use your personal data and our legal basis for doing so.

Who are we?

We are Rohais Motor Centre. We are a member of the Guernsey Motor Trades Association. We are also registered with The Office of the Data Protection Authority.

What do we do?

We provide customers with motoring related services including sales and servicing of vehicles, motoring related goods and automotive audio / visual equipment

We are also the authorised Guernsey Karcher sales and service dealer.

What data we may collect

  • Your contact details, such as name, postal address, email address and contact number
  • Bank details (staff and vendors)
  • A record of our communications with you
  • Social security/Income Tax details (staff)
  • Salary details (staff)

 

 

Where does this data come from?

The personal data we process can be supplied directly by you through personal contact, telephone, email, social media, website enquiry, competition entry forms.

Our suppliers may forward your contact details to us if you have enquired about goods or services which we are authorised to provide in Guernsey.

We do not collect any personal data from any other sources.

 

How we use your personal data

We only hold details relating to our customers, suppliers and staff to enable us to contact them and to carry out our core business services, comply with any contracts, statutory requirements and our legal obligations.

Uses of your data will include responding to enquires, sending service reminders, estimates, invoices, special offers, forthcoming events.

Our lawful basis for processing your personal data

In order to be able to provide you with the services you require, we use our legal contractual basis for processing your personal data and/or rely on our legitimate business interests.

 

Consent for the lawful processing of your personal data

In instances where we are not relying on a contractual and/or legitimate business interests’ basis, we rely on consent to lawfully process your personal data.  This can be obtained in writing, orally or by email. You have the right to withdraw your consent at any time, however, it must be highlighted that by withdrawing your consent we may not be able to provide you with our core business services.

Special category data

Defined in the Law as – “Personal data revealing an individual’s racial or ethnic origin, political opinion, religious or philosophical belief, trade union membership, genetic data, biometric data, health data, data concerning an individual’s sex life or orientation, & criminal data.”  The Law requires this data to be processed with additional protection and we will ask for your explicit consent in writing to do so.

 

Sharing of your personal data

We only share your data if it is required to complete documents relating to registration for warranty, vehicle ownership, finance and Law enforcement agencies in connection with any investigation to help prevent unlawful activity

Transfer of data

We do not transfer your personal data outside the Bailiwick of Guernsey.

Direct marketing

We do not use any form of direct marketing.

Retention of data

All data is retained securely and only used for the purposes for which it was collected under the Law.  Data is retained for as long as is required to comply with our statutory obligations and in order for us to provide you with our services.

We will purge any sensitive customer or supplier data after 10 years if there is no activity or sooner if requested to do so. We are unable to completely delete a customer or transaction history but will remove address and contact details if required.

Your rights

The Law provides you with a number of rights, but specifically and of relevance, you have the right to:

  • request confirmation of the personal data that we hold about you and what we are doing with your data
  • request correction of your personal data if incorrect, out of date or incomplete
  • request that we stop any consent-based processing of your personal data after you have withdrawn that consent

 

Social media

This notice does not cover any third-party websites or social media sites used in conjunction with Rohais Motor Centre. We are not responsible for the actions or activities of third-party website/social media outlets.  You are advised to read the data collection and privacy statements on other websites and social media outlets you visit.

Cookies

We do not uses cookies .

Contacting us

We are defined as a Controller according to the Law.  If you have any questions or queries regarding how your personal data is being managed, please contact our  data controller by writing to Rohais Motor Centre, Rohais St Peter Port, GY1 1YW or by emailing mark@rmc.gg

Contacting the regulator

If you feel that your personal data has been handled incorrectly or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the data protection regulator – The Office of the Data Protection Authority (ODPA).  You can contact them for advice by writing to:

The Office of the Data Protection Authority

Block A

Lefebvre Court
Lefebvre Street
St. Peter Port
Guernsey
GY1 2JP

by telephoning (01481) 742074, by email to info@opda.gg or you can submit a complaint online at www.odpa.gg  and complete the ‘make a complaint’ section.

Last update/review 16/02/2025

 

ADVICE NOTE

This document, once completed and agreed, must be ‘readily available’ to anyone wanting to view it.  It can be posted on a noticeboard for instance and should be added to any website you have, included as a link on any emails sent out, and should be supplied to any new customer/client/member at the commencement of any new relationship between you. This Notice must also be used in conjunction with any other policies and documentation, ensuring joint compliance with the Law.